International Delivery

We are based in the UK and we ship worldwide! 

Ordering from within the UK? Please visit our dedicated UK shipping and local collection page:

https://www.elbustan.com/uk-delivery 

Please note that any local VAT, customs duties, or fees applied by your country are the buyer’s responsibility (please see our specific US customs notice below). Customs processing may also occasionally affect delivery times.

Notice for US Orders:

Due to US customs regulations, Royal Mail requires all duties to be prepaid when we create your shipping label. After you place your order, we will contact you directly to arrange the payment for these specific customs fees before your package ships. We appreciate your understanding while we work to automate this process.

Notice for International Orders (excluding US):

All international orders are shipped Delivered Duties Unpaid (DDU). Any local VAT, customs duties, or handling fees issued by your country's border control are the sole responsibility of the customer and must be paid upon delivery.

Delivery Estimations & Rates

We ship all orders via Royal Mail International Tracked so you can follow your parcel end-to-end.

Dispatch Time: Please allow up to 2 working days for us to pack and safely dispatch your order.

*Please Note: Delivery timelines are estimates to your door starting from the day your parcel is dispatched. While most parcels arrive on schedule, these windows do not include unexpected delays caused by your local customs office, which are outside of our control.

**Destination Breakdown Tiers:

Europe Band 1: 

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Europe Band 2: 

Albania, Andorra, Bosnia and Herzegovina, Gibraltar, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Turkey.

Worldwide Band A: 

China, USA.

Worldwide Band B: 

Australia, Canada, Brazil, Hong Kong, India, Thailand.

Worldwide Band C: 

Egypt, Ghana, Indonesia, Japan, Kenya, Mexico, Morocco, Nigeria, Peru, Singapore, South Africa, South Korea, Uruguay.

Worldwide Band D: 

Malaysia, New Zealand.

Shipping Destination Not Available?

We constantly review our shipping destinations to expand our reach worldwide. If your country is not currently available in our list at checkout, please get in touch with us.

We are more than happy to look into the possibility of adding your destination. If we are unable to clear standard postal routing to your country, we will gladly arrange an alternative courier service and provide you with a custom shipping quote!

Notice for Overweight, Multiple, or Oversized Orders:

Our standard flat shipping rates are calculated to cover typical individual retail orders. On rare occasions—such as when purchasing multiple heavy items or exceptionally heavy books—the order may exceed standard carrier packaging sizes and weight limits.

If your combined order exceeds standard international postal allowances, we will contact you directly with a custom courier quote to cover the additional shipping costs before your parcel is dispatched. You will always have the right to proceed with the custom quote or cancel your order for a full, immediate refund.

We would like you to know that currently we are working on upgrading our shipping systems to fully integrate international customs and tariffs, ensuring a seamless worldwide delivery experience. We are also working to make our shipping rates as cost-effective as possible. This page will be updated as soon as these improvements are live.